Top Notch Customer Care
This is a long over due post which I’ve almost forgotten about…
Don’t all of you agree that one of the most important must have item as a blogger is having a good working condition camera?
Remember sometime in July during the durian season, my little old faithful, a Power Shot A95 was down due to some problem with the display so we have to send it in for service. Initially we tried to live with the little problem but as time goes by, it got worst. The screen actually turn purplish and lines started to appear.
We almost wanted to ge a new one since ours has been with us for almost 4 years. Then PiggyBeng related the problems to one of his colleagues and he told PiggyBeng that his camera was having the same fate. So he actually sent it in for service though he do not have any warranty any more. Best still, he bought the camera in Taiwan like 5 years back. Guess what? He got his camera repaired and it is entirely FREE of charge!
So, upon hearing this, PiggyBeng also send our camera in for repair. After about 3 weeks, Canon senta SMS to PiggyBeng and asked him to collect our camera. And we were told that our camera has been repaired and it’s FOC too! Yippeeee!
Then Anna of Whoisbabyposted about her camera’s problem. So I told her to try send her camera in for service too since we got ours fixed and is totally Free. She heeded my advice and sent her camera in. And guess what happened??? She did not get hers repaired as they can’t find the spare parts for her camera instead she got a Refurbished set and a newer model too!!!!
Well, that says it all right? Canon has the best Customer Care as far as I’m concern.
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Shoot! I’m using a Sony
yes …. this was not my first time dealing with them. i had a problem with my previous camera and sent in for repair during the warranty period. all done in a week and i received my unit back very fast. top notch!